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The purpose of this Privacy Notice is to describe how Intellectual Holdings, our subsidiaries, and our international branches, ("Intellectual Holdings," "us," "we," or "our") collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to Intellectual Holdings (collectively referred to herein as the "Site"). Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to email us at email@example.com.
If you do not want to provide personal information with us, an alternative is to provide fictitious information, for example by using a fictitious name when you register. In that case, keep in mind that you must at least provide enough information for us to be able to contact you to send you login details, information about education, learning offers, etc. In order to provide some of our services, it is necessary for us to access your correct personal information.
This Privacy Notice covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personal Data, but for features or Services related to the Content Offerings, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, "Personal Data" (i.e., information that can be used to identify you and which may also be referred to as “personally identifiable information” or “personal information”). Personal Data can include information such as your name, email address, IP address, and device identifier, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to Intellectual Holdings. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
We collect two types of information:
Information that you provide to us
Information we receive when you use our services
Our sites and our services are not intended for people under the age of 13, and we will not knowingly collect information about people under the age of 13.
In order for you to be able to use our services, we collect information that you provide to us. For example, most of our services require that you, as a prospective student or training buyer, create an account with us. To create an account with us, you need to fill in your name, telephone number and e-mail address. While you use our services, we also receive additional information from you, for example about what you want to study and where, and any personal information that is written in the chats you participate in. If you contact us, for example via customer services, we also collect information about you that you provide to us and that is needed in order to handle your request.
We consider that the legal bases for using your personal information as set out in this Privacy Notice are as follows:
Our use of your personal information is necessary for complying with our legal obligations; or
Use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:
run, grow and develop our business;
operate our Site and provide our Services;
select appropriately skilled and qualified suppliers;
build relationships with partners and academic institutions;
carry out research and statistical analysis;
carry out marketing and business development; and
for internal administrative and auditing purposes
to inform you about other services that we feel would benefit you whether from our group of companies or an external organisation
Consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.
Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.
If we rely on our (or another party’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other party’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.
We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time as described below).
If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by visiting your profile page and clicking the box to remove consent and we will stop doing so. If you withdraw your consent, this may impact the ability for us to provide some of our Services to you.
When you use our services, we collect information about which service you have used, how you have used it and when you have been logged in. We can, for example, see which of our websites you have visited and which education providers or education programs and subjects you have registered an interest in. This is in order to be able to provide you with information about education programs within your areas of interest but also to be able to give you a better user experience.
We can also see what kind of device - computer, mobile, tablet, etc. - that you have used and information from the device itself such as IP address, language settings, browser settings, time zone, operating system, platform, screen resolution and geographical location. We only use the information from your device to create analytics. The information is not used at the individual level or together with other data that allows the information to be linked to a unique person.
We gather the following types of information about users through the Site:
Subject to these Terms and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and other terms), we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain our written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Intellectual Holdings, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.
If you register for an account on our Site, you may be required to provide us with certain Personal Data such as your name and email address. You may also voluntarily provide us with additional Personal Data.
Intellectual Holdings may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these Services, you may be required to provide us with Personal Data such as your name and email address.
Intellectual Holdings may offer public forums from time to time (the "Forums") where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personal Data such as your name and email address. Please keep in mind that information you post or make available in Forums will be publicly available. You should not include any personal information or other information of a personal or sensitive nature, whether relating to you or another person, in a Forum post.
Intellectual Holdings offers users the opportunity to participate in Content Offerings on or through the Site. If you desire to participate in a Content Offering, you will be asked to provide us with certain information necessary to conduct such a Content Offering. This information may include, among other things, your name and email address.
If you participate in a Content Offering, we may collect certain user-generated content, such as assignments you submit, peer-graded assignments, and peer grading feedback. We also collect course data, such as responses to in-video quizzes, standalone quizzes, exams, and surveys. You should not include any Personal Data or other information of a personal or sensitive nature, whether relating to you or another person, on assignments, exams, or surveys, except for information required to participate in or submit such assignments, exams, or surveys.
Identity Verification. Intellectual Holdings may offer you the ability to verify your identity for select Services. In order to enrol for these Services, you may be required to provide us or our third-party identity verification vendor with Personal Data such as your name, address, date of birth, a headshot taken using a webcam, and a photo identification document. Additionally, if you apply for financial aid in connection with these Services, you may be required to provide information regarding your income.
Communications with Intellectual Holdings. We may receive Personal Data when you send us an email message or otherwise contact us.
Third Party Sites. We may receive Personal Data when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personal Data available from the third party site.
Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.
Partner sites. Partner sites providing Content Offering-related tools and services to Intellectual Holdings users may collect nonfinancial individual-level user data regarding the individual’s use of that partner site while the partner sites provide those services to Intellectual Holdings. The partner sites may share that data with Intellectual Holdings for the purpose of improving our Services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.
Third Party Payment Processing. Intellectual Holdings provides you with the ability to pay for Content Offerings and other Services using a credit card or other methods through a third party payment processing service provider. Please note that our service provider – not Intellectual Holdings – collects and processes your financial information.
Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behaviour of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use:
Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Notice or as specifically agreed to by you, Intellectual Holdings will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.
Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.
Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.
Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
Forums. You should not post any personally identifiable information or other information of a personal or sensitive nature, whether relating to you or another person, within a Forum post. If you choose to post personally identifiable information, such personally identifiable information may be collected during your use of the Forums. We may publish this information via extensions of our platform that use third-party services, like mobile applications. We reserve the right to reuse Forum posts that contain personally identifiable information in future versions of the Content Offerings, and to enhance future Content Offerings. We may archive this information and/or use it for future communications with you and/or your designee(s), and/or provide it to the Content Provider, business partners, or the instructor(s) associated with the courses you have taken. We may also use or publish posts submitted on the Forums without using personally identifiable information.
Participation in Content Offerings. We use the Personal Data that we collect from you when you participate in a Content Offering through the Site for processing purposes, including but not limited to tracking attendance, progress, and completion of the Content Offerings. We may also share your Personal Data and your performance in a given Content Offering with the instructor or instructors who taught it, with teaching assistants or other individuals designated by the instructor or instructors to assist with the creation, modification, or operation of the Content Offering, and with the Content Provider(s) with which they are affiliated. We may also use the information generated when taking a Content Offering or using the Services for predictive analysis of your performance in the Content Offerings. Also, we may archive this information and/or use it for future communications with you, where we are legally entitled to do so.
Identity Verification. For Services that require identity verification, we may use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the Site were made by you. This service may be provided through a third-party identity verification vendor. Your photo identification document will be deleted after successful verification of your profile information.
Communications with or from Intellectual Holdings. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimising and better tailoring our communications to you.
Communications with Intellectual Holdings Business Partners. We may share your Personal Data with Content Providers and other business partners of Intellectual Holdings so that Content Providers and other business partners may share information about their products and services that may be of interest to you where they are legally entitled to do so.
Research. We may share general course data (including quiz or assignment submissions, grades, and forum discussions), information about your activity on our Site, and demographic data from surveys operated by us with our Content Providers and other business partners so that our Content Providers and other business partners may use the data for research related to online education.
Disclosure to Intellectual Holdings Operations and Maintenance Contractors. We use various service providers, vendors, and contractors (collectively, "Contractors") to assist us in providing our Services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our Services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.
Disclosure to Acquirers. Intellectual Holdings may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganisation of all or substantially all of the equity, business, or assets of Intellectual Holdings to which your Personal Data relates.
e-Readers. If we receive any Personal Data related to the extent to which you use designated e-Readers or other devices to access Intellectual Holdings materials, we may archive it, and use it for research, business, or other purposes.
Your personal data will not be stored for longer than is necessary with regards to the purposes of the processing. We have internal routines that ensure this and we make sure to delete personal data no later than two years after you have used our services. Some information may need to be stored longer if required by law, for example, the Accounting Act that requires that you save data for seven to eight years.
You have certain rights regarding our processing of your personal data. Contact us if you want to exercise any of your rights. You will find our contact information at the bottom.
You have the right to know if we process personal data about you. If we do so, you also have the right to receive information free of charge about what data we process and certain information about the processing. You also have the right to receive a copy of the information we process about you. Under certain conditions, you also have the right to obtain your personal data electronically in order to be able to use them elsewhere. This is called data portability.
If any of the information we process about you is incorrect or incomplete, you have the right to have that information corrected or supplemented.
Under certain conditions, you have the right to have your personal data deleted, for example if we no longer need the data for the purpose for which we collected it. You may also, under certain conditions, request that we limit the processing of your data to passive storage. For example, if you have requested correction, you can request that the processing be limited while we investigate whether the information is incorrect.
In cases where your personal data is processed on the basis of a balance of interests or consent, you have the right to object to the processing. If you object, we will, under certain conditions, cease our processing of your personal data.
The Data Inspectorate is the supervisory authority for our processing of your personal data. If you are dissatisfied with our processing of your personal data, you have the right to contact the Data Inspectorate directly.
Some cookies are necessary for you to be able to use our websites. This applies, for example, to information about your settings that shows us how the services and content of a website should be displayed in your browser.
We also use third-party cookies to, for example, conduct market research and measure data traffic on our websites, provide advertisements to you and to improve the functionality of our websites.
You can choose to disable or block cookies through settings in your browser. Doing so may result in some services not being provided.
Intellectual Holdings and address Intellectual Holdings, 125 Deansgate, Manchester, M3 2BY is responsible for personal data and thus responsible for the processing of your personal data. Contact us at firstname.lastname@example.org if you have any questions about this information or other questions about our personal data processing.
Last updated: 5 July 2022
Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Notice by posting a notice on our Site’s homepage for a reasonable period of time following such update or by sending an email to the email address associated with your user account, and by changing the effective date (located at the top and bottom of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Notice.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the Intellectual Holdings servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our Site and related functionalities. Cookies and web beacons allow Intellectual Holdings to serve you better and more efficiently, and to personalise your experience on our Site.
Cookies can be "persistent" or "session" cookies.
When you use and access the Site, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Site and we
use different types of cookies to run the Site:
Necessary for the operation of the Site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer Site features.
Allow us to recognize and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works.
Used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the content more relevant to your interests. We may also share this information with third parties for this purpose.
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and refine marketing efforts.
Follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.
Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.
Provide marketing conversion metrics to our partners so they can optimise their paid marketing efforts.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.
English law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there is currently no industry or legal standard for recognizing or honouring DNT signals, we do not respond to them at this time.
Cookies can be "persistent" or "session" cookies.
When you use and access the Site, we may place a number of cookies files in your web browser.
use different types of cookies to run the Site:
Follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.
THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT APPLY TO ALL CLAIMS BROUGHT AGAINST INTELLECTUAL HOLDINGS. PLEASE READ THEM CAREFULLY;THEY AFFECT YOUR LEGAL RIGHTS. THE TERMS OF THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER SHALL NOT APPLY IF UNENFORCEABLE UNDER THE LAWS OF THE COUNTRY IN WHICH YOU RESIDE.
You may use our Services only if you can form a binding contract with Intellectual Holdings,and only in compliance with these Terms and all applicable laws. When you create your Intellectual Holdings account, and subsequently when you use certain features,you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. Any individual under the age of 16 must be supported by a parent, guardian or teacher.
Subject to these Terms and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and other terms), we grant you a limited,personal, non-exclusive,non-transferable, and revocable licence to use our Services. You may download content from our Services only for your personal, non- commercial use,unless you obtain our written permission to otherwise use the content. You also agree that you will create,access, and/or use only one user account, unless expressly permitted by Intellectual Holdings,and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.
Intellectual Holdings offers courses and content ("Content Offerings") from various reputable sources. While we seek to provide world-class Content Offerings from our Content Providers,unexpected events do occur. Intellectual Holdings reserves the right to cancel,interrupt,reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with Content Provider instructions. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.
Intellectual Holdings does not grant academic credit for the completion of Content Offerings. Unless otherwise explicitly indicated by a credit-granting institution,participation in or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution,there is no presumption that other institutions will accept that credit. You agree not to accept credit for completing a Content Offering unless you have earned a course certificate or other equivalent documentation of your completion of the Content Offering. Intellectual Holdings,instructors,and the associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organisation.
Except as described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise with respect to your participation in any Content Offerings by Content Providers:(a) establishes any relationship between you and any Content Provider;(b) enrols or registers you in any Content Provider institution,or in any Content Offering offered by any Content Provider institution;or (c) entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.
The Services enable you to share your content,such as homework, quizzes, exams, projects,other assignments you submit, posts you make in the forums,and the like ("User Content"), with Intellectual Holdings, instructors,and / or other users. You retain all intellectual property rights in, and are responsible for, the User Content you create and share. User Content does not include course content or other materials made available on or placed on to the Intellectual Holdings platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. As between Intellectual Holdings and Content Providers, such Content Offerings are governed by the relevant agreements in place between Intellectual Holdings and Content Providers.
To the extent that you provide User Content,you grant Intellectual Holdings a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide licence to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This licence includes granting Intellectual Holdings the right to authorise Content Providers to use User Content with their registered students,on-campus learners, or other learners independent of the Services. Nothing in these Terms shall restrict other legal rights Intellectual Holdings may have to User Content, for example under other licences. We reserve the right to modify or remove content or individuals should a breach of our terms occur.
We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Intellectual Holdings does not waive any rights to use similar or related Feedback previously known to Intellectual Holdings, developed by our employees, contractors, or obtained from other sources.
We care about the security of our users. While we work to protect the security of your account and related information, Intellectual Holdings cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account by emailing email@example.com or submitting via our site contact us form.
Through the Services, you will have the ability to access and / or use content provided by instructors, other users, and / or other third parties and links to websites and services maintained by third parties. Intellectual Holdings cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Intellectual Holdings disclaims any responsibility or liability related to your access or use of, or inability to access or use,such third party content
Intellectual Holdings respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Intellectual Holdings Copyright and Trademark Policy below in accordance with applicable law.
Intellectual Holdings is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.
Intellectual Holdings offers paid Services (e.g.,course certificates for certain courses) for a fee. Unless otherwise stated, all fees are quoted in UK sterling. You are responsible for paying all fees charged by or for Intellectual Holdings and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Intellectual Holdings reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services. Refunds may be available for paid Services as described in our Refund Policy below.
The Services may allow you to enrol in Degree, MasterTrack, and University Certificate programs or similar programs offered by our Content Providers on the Intellectual Holdings platform. Our Content Providers serve as the distance education providers of these programs and determine admissions,refund,and graduation or completion policies and requirements. Nothing in these Terms shall restrict the applicability to you of any institutional policies established by our Content Provider in connection with these programs (e.g.,student codes of conduct);such policies shall supplement these Terms and to the extent there is a conflict between such policies and these Terms, as between you and our Content Provider, our Content Provider’s policies shall govern.
Depending on the program, tuition and fee payments for these programs may be collected by Intellectual Holdings or our Content Partners. If your payment method fails or your account is past due,we or our Content Partners may collect tuition and fees using other collection mechanisms. Tuition and fees may vary based on your location and other factors,and Intellectual Holdings and its Content Partners reserve the right to change any tuition and fees for future semesters or equivalent payment periods at their sole discretion. Refunds may be available for paid Services as described in our Refund Policy below. You are encouraged to research and consider whether the tuition and fees required for Content Offerings align with your professional and financial goals.
Professional licensure, certification, and job requirements for various professions may vary in each state and country,and job requirements may vary by employer. Intellectual Holdings does not guarantee licensure, certification or qualification for any profession or job on the basis of your completion of a Content Offering on Intellectual Holdings. You are advised to research,understand and comply with the requirements in the applicable state and / or country in which you work or intend to work,and to investigate whether the Content Offering in which you intend to enrol meets your academic and / or professional needs before enrolling.
We are constantly changing and improving our Services. We may add or remove functions,features,or requirements,and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly,Intellectual Holdings may terminate your use of any Service for any reason. If your use of a paid Service is terminated,a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons,including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Intellectual Holdings,its Content Providers and instructors,its contributors, sponsors, and other business partners, and their employees,contractors,and other agents (the "Intellectual Holdings Parties") shall have any liability to you for any such action. You can stop using our Services at any time, although we'll be sorry to see you go.
TO THE MAXIMUM EXTENT PERMITTED BY LAW,THE SERVICES AND ALL INCLUDED CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND,WHETHER EXPRESS OR IMPLIED. THE INTELLECTUAL HOLDINGS PARTIES SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE,AND NON-INFRINGEMENT,AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. INTELLECTUAL HOLDINGS PARTIES FURTHER DISCLAIM ANY AND ALL LIABILITY RELATED TO YOUR ACCESS OR USE OF THE SERVICES OR ANY RELATED CONTENT. YOU ACKNOWLEDGE AND AGREE THAT ANY ACCESS TO OR USE OF THE SERVICES OR SUCH CONTENT IS AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW,INTELLECTUAL HOLDINGS PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES,RESULTING FROM:(A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;(B) ANY CONDUCT OR CONTENT OF ANY PARTY OTHER THAN THE APPLICABLE INTELLECTUAL HOLDINGS PARTY, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT;OR (C) UNAUTHORISED ACCESS,USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION. IN NO EVENT SHALL INTELLECTUAL HOLDINGS AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED TWENTY POUNDS STERLING OR THE TOTAL AMOUNT OF FEES RECEIVED BY INTELLECTUAL HOLDINGS FROM YOU FOR THE USE OF PAID SERVICES DURING THE PAST SIX MONTHS,WHICHEVER IS GREATER.
YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE,SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Except as provided below, the Services are managed by Intellectual Holdings,which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Intellectual Holdings will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.
To the extent you are located in the European Union or the United Kingdom, the Services are managed by Intellectual Holdings. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.
This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.
You agree to indemnify,defend,and hold harmless the Intellectual Holdings Parties from any and all claims,liabilities,expenses,and damages (to the extent attributable to you under the applicable law),including reasonable solicitor fees and costs,made by any third party related to:(a) your use or attempted use of the Services in violation of these Terms;(b) your violation of any law or rights of any third party;or (c) User Content,including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
Except as provided below,the Services are managed by Intellectual Holdings, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Intellectual Holdings will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.
You and Intellectual Holdings agree to submit to binding arbitration any and all disputes,claims,or controversies of any kind,whether based on statute,regulation,constitution,common law,equity,or any other legal basis or theory,and whether pre-existing,present,or future,that arise out of or relate to our Services,these Terms,and / or any other relationship or dispute between you and us,including without limitation (i) the scope,applicability,or enforceability of these Terms and / or this arbitration provision,and (ii) relationships with third parties who are not parties to these Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “ Claim,” and collectively the “ Claims ” ).
Any and all Claims shall be submitted for binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “ AAA Rules ” ), as amended,in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org,and are hereby incorporated by reference. In the event of any inconsistency between this arbitration provision and the AAA Rules, such inconsistency shall be resolved in favour of this provision. If you decide to initiate arbitration, you agree to pay the initiation fee of £200 (or the amount otherwise required by the AAA Rules),and we agree to pay the remaining arbitration initiation fee and any additional deposit required by AAA to initiate your arbitration. We will pay the costs of the arbitration proceeding, including the arbitrator’s fees;however,other fees,such as attorney’s fees and expenses of travel to the arbitration, shall be paid in accordance with the AAA Rules and applicable law. We will pay all costs associated with any arbitration that we commence. A single, neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims.
The arbitrator shall be an active member in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge. The arbitrator shall honour claims of privilege recognized at law. Unless inconsistent with applicable law,and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Any arbitration proceedings shall be conducted in the federal judicial district of your residence,and you will be given the opportunity to attend the proceeding and be heard. The arbitrator’s decision will be final and binding upon the parties and may be enforced in any country or state that has jurisdiction. You and we agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including,without limitation, any pleadings,briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.
Neither you nor Intellectual Holdings may act as a class representative, nor participate as a member of a class of claimants,with respect to any Claim. The Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and / or Intellectual Holdings individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Accordingly, you and we agree that the AAA Supplementary Rules for Class Arbitrations do not apply to our arbitration. This arbitration provision and the procedures applicable to the arbitration contemplated by this provision are governed by the Federal Arbitration Act, notwithstanding any state law that may be applicable.
This arbitration agreement does not preclude you or us from seeking action by federal,state,or local government agencies. You and we also have the right to exercise self-help remedies,such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class,non-representative) basis. In addition,you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief,including pre-arbitral attachments or preliminary in junctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.
A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.
THIS BINDING ARBITRATION AND CLASS ACTION WAIVER SECTION LIMITS CERTAIN RIGHTS,INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION,THE RIGHT TO A JURY TRIAL,THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM,AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AAA RULES. OTHER RIGHTS THAT YOU OR INTELLECTUAL HOLDINGS WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes,via a banner on the website, email notification, another method, or combination of methods. In all cases,your continued use of the Services after publication of such changes, with or without notification,constitutes binding acceptance of the revised Terms
If it turns out that a particular provision of these Terms is not enforceable,this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action,this does not indicate that we relinquish any rights that we may have (such as taking action in the future).
Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.
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The Training Hub Group Ltd is committed to processing personal information about its customers in ways that comply with its legal and
We respect and value the privacy of everyone who enquires or purchasesour servicesand will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.What
The policy sets out how we use personal data.
The Training Hub Groupwill not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.
The Training Hub Groupmay collect personal information which we receive when you:
We may collect the following types of information:
Appropriate firewall technology is usedwithinto prevent unauthorised access. All personal data is backed up daily, and archives are stored off-site in a secure location.
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
The customer organisation data (organisation name, address, URL and key business and contact information) will be stored securely on The Training Hub Group’s Customer Relationship Management (CRM) system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.
The organisation’s individual learner data (first/last name and email) will be stored on The Training Hub Group’s Learner Management System (LMS) to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress and download personalised certificates.
The Training Hub Groupwill invite customers to renew their service before the serviceexpiry date. If the organisation chooses not to renew the service, access to thepaidcourses and will no longer be availablebut you will still have access to free courses via The Big Initiative. Three months after the contract expiry date has passed, ifno service renewal has been agreed –we will:
An individual learner can request that The Training Hub Groupdeletes any personal data and training history.
Our Sites and Services do not target and are not intended to attract children under the age of 10.
The Training Hub and associated companies do not knowingly solicit personalInformation from children under the age of 10. Should we learn or be notified that we have collected information from users under the age of 10, we will immediately delete such personal information. If you are under 10in your country of residence, please ask your parent or guardian to provide their information for you.
We may contact you for marketing purposes if you have consented to receive marketing information, if you have made an enquiry regarding The Training Hub Groupservices, or if it has been identified that The Training Hub Groupservices may be of legitimateinterest to you. We do not use your data in away you would find intrusive or which could cause harm, and you have the right to stop us from contacting you for marketing purposes at any time. Please email firstname.lastname@example.org
We use your information to:
Keeping your information safe and secure
The Training Hub GroupLearning Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used,shared or destroyed, and against it being lost.
Under the GDPR, individuals can ask for confirmation that their data is being processed and access it. The Training Hub Groupreserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, The Training Hub Groupwill endeavour to respond without delay, and within the one month specified by law.
Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA
We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
The TrainingHub Groupoperates an email newsletter programme through the website, used to inform subscribers about products and services we supply through the website. You can also manage your subscriptions if you write to us.
Email marketing campaigns sent to you byus may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.
This information may be usedto refine future email campaigns and supply you with more relevant content based on your activity.
You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email –or other instructions provided by us in the email.
We use a chat function on the TheTraining Hub Groupwebsite. All information handled by our chat client is considered private and protected by the highest levels of security. Non-public information is not stored in its database. All chat sessions and user data are maintained and archived on secure servers.Access to your chat data is password protected and passwords are account specific.
We use the following cookies:
By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.
Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
We participate with social media platforms subject to their privacy policies and terms.
You should use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own personal data. We will not request personal data through social media platforms. If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.
This website may use social sharing buttons which help share web content directly from web pages to social media platforms. You should use these buttons with care. Note that the social media platform may track and save your request to share a web page through your social media platform account.
We share web links on social mediapages. Sometimes, these links can be shortened. These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site.We are not responsible if you are redirected to the incorrect site.
You can contact us via :
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:The Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG